Conduent and AI
Shrinking BPO betting on AI and divestitures to stabilize
The business-process services firm is contending with declining revenue and is divesting assets while positioning AI and automation as efficiency drivers, especially in government fraud detection and GenAI products.
What happened
- 2025: FY2025 revenue was about $3.04B with a thin ~5.4% adjusted EBITDA margin and $517M in new business signings.
- 2026: Q1 2026 revenue fell ~3.7% to $723M; FY2026 revenue guided lower to $2.8-2.9B.
- 2026: Agreed to sell its Public Transit business to Modaxo for $164M, with total divestiture proceeds projected above $200M.
AI angle
Conduent frames AI and automation as cost-efficiency tools even as its back-office and BPO revenue base keeps eroding.
Sources
AI company card
Conduent
Shrinking BPO betting on AI and divestitures to stabilize. Conduent frames AI and automation as cost-efficiency tools even as its back-office and BPO revenue base keeps eroding.
AIFear.com
Company-impact notes are curated, dated summaries; this profile set was last web-verified on 2026-06-27. Informational only — not investment advice. Spotted something stale? Request a correction.