ServiceNow and AI
Agentic-AI leader scaling Now Assist toward $1B ACV
ServiceNow is positioning as an agentic-AI 'operating system for the enterprise,' with Now Assist ACV surging and the Moveworks acquisition deepening its AI stack.
What happened
- Now Assist surpassed ~$600M in ACV in 2025, targeting over $1B in 2026, with Q4 2025 net new AI ACV more than doubling YoY.
- Acquired AI assistant firm Moveworks for ~$2.85B (announced Mar 2025; closed Dec 2025), its largest deal ever.
- FY2025 subscription revenue grew ~21% to ~$12.9B; the board authorized an additional $5B for buybacks.
- Despite strong results, the stock fell sharply in 2026 on enterprise-software AI-disruption ('SaaSpocalypse') fears that the CEO dismissed.
AI angle
AI agents (Now Assist plus Moveworks) are becoming the primary growth engine, embedding autonomous workflow automation across IT, HR and customer service.
Sources
AI company card
ServiceNow
Agentic-AI leader scaling Now Assist toward $1B ACV. AI agents (Now Assist plus Moveworks) are becoming the primary growth engine, embedding autonomous workflow automation across IT, HR and customer service.
AIFear.com
Company-impact notes are curated, dated summaries; this profile set was last web-verified on 2026-06-27. Informational only — not investment advice. Spotted something stale? Request a correction.