Teleperformance and AI
Call-center giant squeezed as AI agents automate support
The world's largest customer-experience BPO has seen its stock and growth pressured by fears that generative AI agents will replace human contact-center work, while it pivots toward AI-powered and back-office services.
What happened
- 2024: Shares plunged ~29% to a 7-year low after Klarna said its OpenAI-powered assistant did the work of 700 full-time agents.
- 2025: FY2025 revenue slipped ~0.7% to about EUR 10.2B as Trust & Safety declined with automated content moderation.
- 2026: Q1 2026 like-for-like revenue fell ~2.2%; launched a cost-savings/efficiency program over EUR 100M run-rate.
AI angle
AI chat and voice agents directly automate the routine customer-service volume that drives Teleperformance's core revenue.
Sources
AI company card
Teleperformance
Call-center giant squeezed as AI agents automate support. AI chat and voice agents directly automate the routine customer-service volume that drives Teleperformance's core revenue.
AIFear.com
Company-impact notes are curated, dated summaries; this profile set was last web-verified on 2026-06-27. Informational only — not investment advice. Spotted something stale? Request a correction.