Office & Admin · SOC 43-9061
The generalist nature of this role makes it broadly automatable, though errand-running and training tasks persist.
A large share of tasks is exposed; the role will change a lot.
Timeline: AI handles the information-retrieval and correspondence tasks that define much of this role; demand will contract meaningfully within 4-6 years, with surviving positions skewing toward interpersonal and physical coordination duties.
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Industry pages show which sectors this occupation feeds and the AI companies driving the shift.
AI job-risk card
Office Clerks, General is at risk on AIFear. A large share of tasks is exposed; the role will change a lot.
AIFear.com
Our AI Fear Score for Office Clerks, General is 70/100 (At risk). A large share of tasks is exposed; the role will change a lot.
70 out of 100, based on an AI-model review of this occupation's O*NET tasks against what current AI can actually do.
Most exposed: Answering phones and taking messages, Maintaining filing, inventory, and database systems, Compiling and copying records and documents, Reviewing records to respond to information requests, Sorting and routing incoming mail. Harder to automate: Delivering messages and running physical errands, Training coworkers on office systems.
Lean into Office systems and procedures, AI workflow tools, Customer communication, Records management. Consider roles such as Administrative coordinator or Office supervisor or Customer service representative.
Tasks, skills and AI-exposure for this role were reviewed by an AI model against its O*NET task profile (curated roles use published research anchors). Pay and employment, where shown, are U.S. BLS OEWS (May 2024) figures. This is an estimate, not a prediction about any individual's job. Compare all occupations.